Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and Converterrr (“Converterrr”, “we”, “us”) and govern your use of converterrr.com, our web app, our application programming interface (the “API”) and any related services (together, the “Service”).

By using the Service, creating an account or calling the API, you agree to these Terms, our Privacy Policy, our Cookie Policy and our Acceptable Use Policy. If you use the Service on behalf of a company or other organization, you confirm that you have authority to bind it to these Terms, and “you” includes that organization.

If you don't agree, please don't use the Service.

You must be at least 16 years old, or the age of digital consent where you live if that is higher, to use the Service. You can convert files without an account. Some features, such as higher limits, conversion history, email notifications and the API, require one.

• Give us accurate information, including a working email address you control.
• Keep your password and API keys secret. You are responsible for activity that happens under your account or keys.
• Tell us right away at support@converterrr.com if you think your account or a key has been compromised. You can revoke keys at any time from your dashboard.
• One person, one free account. Creating multiple accounts to get around limits is not allowed. See fair use.

You can sign in with email and password or with Google. If you use Google, its terms and privacy policy also apply to that sign-in.

Browser conversions

Most conversions run entirely in your web browser using WebAssembly and built-in browser APIs. For these, your files are read and converted on your device and are not uploaded to our servers. Results are created in your browser and saved directly to your device.

Cloud conversions

Some conversions need tools that can't run in a browser, or files too large for your device. When you choose a cloud conversion, or use the API, your file is uploaded over an encrypted connection, converted inside an isolated, single-use sandbox, and the result is stored temporarily so you can download it. We delete it automatically as described in file retention.

Availability and changes

We work hard to keep the Service fast and available, but we don't guarantee it will be uninterrupted or error-free, that every file will convert, or that output will be a perfect match for your input. Conversions between formats can lose information such as layout, metadata, quality or features one format supports and another doesn't. Keep your original files.

We may add, change or remove formats, features and limits over time. If we make a change that materially reduces what you have paid for, we will tell you in advance and, where appropriate, offer a prorated refund.

You own your files. We don't claim any ownership of the files you convert or the results we produce for you.

For cloud conversions and API jobs, you give us a limited, worldwide, non-exclusive license to host, copy, transmit and transform your files only as needed to perform the conversion you asked for, deliver the result, keep the Service secure and comply with the law. This license ends when the files are deleted. We don't look at your files, use them to train models, sell them or share them with advertisers.

You confirm that you have the rights needed to convert each file you submit and that doing so doesn't break any law or anyone else's rights, including copyright, privacy and confidentiality obligations. Don't submit files you aren't allowed to process, and avoid cloud conversion for highly sensitive data unless your own policies permit it. Browser conversions are a good choice for sensitive files because they never leave your device.

Cloud-converted files are temporary by design:

• Free and signed-out use: results are deleted about 1 hour after the conversion finishes.
• Paid plans: results are kept for 24 hours (Starter), 3 days (Pro), 7 days (Business), then deleted.
• Uploaded source files are deleted together with the result, or within about 1 hour if a job fails or is cancelled.

Deletion runs automatically every 15 minutes, so a file can occasionally remain for a few minutes past its expiry. Once deleted, files can't be recovered. Download anything you need before it expires. We keep a short record of each cloud job (such as file name, formats, size, status and credits used) so you can see your history; see the Privacy Policy for details.

The free plan is generous because most conversions run on your own device. To keep it sustainable, we apply daily limits, for example on browser conversions, cloud credits and file sizes. Current limits are listed on our pricing page and in your dashboard, and may change over time.

To prevent abuse of the free tier we count usage per account and, for signed-out visitors, per browser (using a signed cookie) and per network (using a one-way hash of the IP address). Attempts to get around these limits, such as creating extra accounts, rotating IP addresses or automating the website, may lead to suspension.

Converterrr is free during our launch period. Paid plans and credit packages are shown so you know what's coming, but you can't buy them yet. This section applies once they are available.

Credits

Cloud conversions use credits. A typical conversion costs 1 credit, heavier engines cost 2, and long-running jobs cost 1 additional credit for each full minute of processing after the first. The cost of a job is shown or documented before it runs. Credits are charged when a job is created and refunded automatically if it fails or is cancelled before it starts. Credits have no cash value and can't be transferred or exchanged.

• Subscription credits are granted at the start of each billing period and reset at the end of it. Unused subscription credits don't roll over.
• Package credits are bought once, never expire while your account is open, and are used after your subscription credits.

Billing

Payments are processed by Stripe. We never see or store your full card number. Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. You can cancel at any time from your dashboard, and your plan stays active until the end of the period you've paid for. Prices exclude applicable taxes unless stated otherwise. If we change a subscription price, we will email you at least 30 days before the change takes effect for you.

Refunds

If something went wrong, email support@converterrr.com within 14 days of a charge and we will make it right, including a refund where appropriate. Unused package credits can be refunded within 14 days of purchase. Nothing in these Terms limits refund rights you have under the law where you live.

If you use the API, these additional terms apply:

• API access requires an account with a verified email address. Keep keys server-side; never embed them in client code, mobile apps or public repositories.
• Respect rate limits and concurrency limits for your plan. We may throttle or temporarily block traffic that threatens the stability of the Service.
• Webhooks are signed with a secret unique to your account. Verify signatures before trusting a payload. We retry failed deliveries a limited number of times and don't guarantee delivery.
• You may build products and services on the API, including commercial ones, provided you comply with these Terms and the Acceptable Use Policy and are responsible for your own users' content and use.
• Don't use the API to build a substantially similar file-conversion service that simply resells Converterrr, or present your product as made or endorsed by us.
• We may change the API. We will announce breaking changes to versioned endpoints at least 30 days in advance unless a change is needed sooner for security or legal reasons.

You agree to follow our Acceptable Use Policy, which is part of these Terms. In short: no illegal content, no infringing other people's rights, no malware, no abuse of the free tier and no automated scraping or bulk use of the website outside the API.

The Service, including our software, design, logos, the Converterrr name and documentation, belongs to us and our licensors and is protected by intellectual-property laws. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service as intended. They don't give you any right to our trademarks.

Parts of the Service use open-source software, which is licensed to you under its own license terms. Nothing in these Terms restricts rights you have under those licenses.

If you send us feedback or ideas, we may use them without any obligation to you. Thank you, it really helps.

The Service relies on third parties such as Vercel (hosting, file storage and sandboxes), Stripe (payments), Resend (email), Inngest (background jobs) and Google (optional sign-in). Their services are subject to their own terms. We're not responsible for third-party websites or services you reach through links on our site.

We respect intellectual-property rights and respond to notices of alleged infringement under the U.S. Digital Millennium Copyright Act. Because files are deleted automatically within hours and browser conversions never reach our servers, there is usually nothing for us to remove, but we will investigate every valid notice.

To file a notice, send the following to our designated agent:

1. Your physical or electronic signature.
2. Identification of the copyrighted work you believe is infringed.
3. Information reasonably sufficient for us to locate the material, such as a job ID or URL.
4. Your name, address, telephone number and email address.
5. A statement that you have a good-faith belief the use is not authorized by the owner, its agent or the law.
6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

Designated agent: Copyright Agent, Converterrr, legal@converterrr.com. If you believe material was removed by mistake, you may send a counter-notice with the information required by 17 U.S.C. § 512(g). We terminate the accounts of repeat infringers in appropriate circumstances.

You can stop using the Service at any time and delete your account from Settings. Deleting your account cancels any subscription at the end of the current period and permanently removes your account data as described in our Privacy Policy.

We may suspend or terminate your access, or revoke API keys, if you materially breach these Terms, if your use creates risk or legal exposure for us or others, or if we are required to by law. Where reasonable, we will tell you first and give you a chance to fix the problem. If we terminate a paid account without cause, we will refund any prepaid, unused portion of your subscription.

Sections that by their nature should survive termination, including those on ownership, disclaimers, limitation of liability, indemnity and governing law, will survive.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't warrant that conversions will be accurate or complete, that the Service will meet your requirements, or that files will be retained for any period beyond what is described in these Terms. Some jurisdictions don't allow certain disclaimers, so some of these may not apply to you.

To the fullest extent permitted by law, Converterrr and its affiliates, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or related to your use of the Service, even if we have been told such damages are possible.

Our total liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim and (b) US $50.

These limits don't apply to liability that can't be limited by law, such as liability for fraud, gross negligence or willful misconduct.

If you use the Service for business purposes, you agree to defend and indemnify Converterrr against third-party claims, losses and reasonable legal fees arising from your content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

Please read this section carefully. It requires you and us to resolve disputes through individual binding arbitration instead of in court, and it waives your right to a jury trial and to bring or join a class action.

Governing law. These Terms and any dispute between you and us are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Try to resolve it informally first. Before starting arbitration, email us at legal@converterrr.com with your name, the email address on your account, a description of the dispute and what you are asking for. We'll try to resolve it with you within 30 days. Neither of us may start arbitration until those 30 days have passed.

Binding arbitration. Except as described below, any dispute, claim or controversy arising out of or relating to these Terms or the Service, including their formation, interpretation or enforceability, will be resolved by final and binding arbitration before a single arbitrator. The arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or, if you use the Service for a business, its Commercial Arbitration Rules. The arbitration will take place in Williamson County, Texas, unless you and we agree otherwise; if the rules allow, you may choose to have it conducted by video conference or on written submissions alone. The arbitrator's award is final and binding, and judgment on it may be entered in any court with jurisdiction.

Costs. Each party bears its own attorneys' fees and costs, including expert and witness costs, unless the arbitrator awards them under a law that allows it. Filing, administration and arbitrator fees are paid as the applicable AAA rules provide.

Class action and jury trial waiver. You and we may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims, may not preside over any form of class or representative proceeding, and may award relief only to the individual party seeking it and only as far as needed to resolve that party's individual claim. You and we each waive the right to a trial by jury.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction to stop the infringement or misuse of intellectual property or the misuse of the Service. If the class action waiver is found unenforceable for a particular claim, that claim (and only that claim) must be decided by a court, not in arbitration.

Opting out. You can opt out of this arbitration agreement by emailing legal@converterrr.com within 30 days of first accepting these Terms, with the subject “Arbitration opt-out” and the email address on your account. Opting out doesn't affect any other part of these Terms.

Courts. Any dispute that isn't arbitrated will be decided exclusively by the state courts located in Williamson County, Texas, or the federal courts of the Western District of Texas, and you and we consent to their personal jurisdiction.

If you are a consumer living in the European Union, the United Kingdom or another country whose law gives you the right to bring claims in your local courts or under your local law, nothing in these Terms takes that right away.

We may update these Terms as the Service evolves. If a change is material, we will give at least 30 days' notice by email or in the app before it takes effect, unless it is required sooner by law. The date at the top of this page shows when the Terms last changed. Continuing to use the Service after a change takes effect means you accept the updated Terms.

• These Terms, together with the policies they reference, are the entire agreement between you and us.
• If any part is found unenforceable, the rest stays in effect.
• Our failure to enforce a provision isn't a waiver of our right to do so later.
• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, with notice to you.
• Neither party is liable for delays caused by events beyond its reasonable control, such as outages of upstream providers, natural disasters or government action.
• We may send notices to the email address on your account. You can send notices to legal@converterrr.com.