Acceptable Use Policy

Converterrr is free for most people because conversions run on their own devices and because almost everyone uses it fairly. This policy keeps it that way. It is part of our Terms of Service and applies to the website, the web app and the API.

Don't use Converterrr to process, store or distribute:

• Child sexual abuse material, or any content that sexualizes minors. We report it to the authorities.
• Content that is illegal where you are or in the United States.
• Content that infringes someone else's copyright, trademark, privacy or other rights, including pirated software, media or ebooks and files with DRM you aren't allowed to remove.
• Malware, exploits or files designed to attack our infrastructure or other people's systems.
• Personal data you have no right to process, such as leaked or stolen databases.
• Content that promotes violence, terrorism or harassment of real people.

The free plan has daily limits. Please don't try to get around them, for example by:

• Creating multiple accounts, or using disposable email addresses to sign up.
• Rotating IP addresses, proxies or VPNs, or clearing cookies to reset limits.
• Sharing one account between many people or reselling access to it.
• Splitting large jobs into many small ones specifically to avoid file-size limits.

If you need more, paid plans are coming soon, and we are happy to talk about custom limits at support@converterrr.com.

Use the API for automation. It's built for it, with predictable limits, webhooks and clear errors. Please don't:

• Automate the website or web app with bots, headless browsers or scripts to convert files, create accounts or get around limits.
• Scrape or crawl the website at a rate that degrades it, or copy our content, format database or pages in bulk to republish them. Normal search-engine indexing is welcome.
• Call internal endpoints used by the web app (those under /api/ that are not part of /api/v1) from your own code.
• Share API keys or embed them in client-side code, or create extra free accounts to multiply the free limits.
• Ignore rate-limit responses (HTTP 429) or retry aggressively without backoff.

Don't:

• Probe, scan or test the vulnerability of the Service, except under our responsible disclosure guidelines.
• Attempt to break out of conversion sandboxes, access other users' files or data, or interfere with other users.
• Overload the Service, for example with denial-of-service attacks or deliberately expensive inputs.
• Reverse engineer the Service, except where the law expressly allows it.
• Impersonate Converterrr or anyone else, or misrepresent your affiliation with us.

If we believe this policy has been broken, we may, depending on how serious it is: warn you, remove content, limit or suspend features, revoke API keys, or suspend or close the account. Where we can, we will explain why and give you a chance to respond. We may act immediately in serious cases such as illegal content, security threats or large-scale abuse, and we cooperate with law enforcement where required.

If you think we made a mistake, email support@converterrr.com and a person will review it.

To report abuse, email legal@converterrr.com with as much detail as you can, such as job IDs, links and timestamps. For copyright complaints, follow the DMCA process in our Terms of Service.