Question 1

What is a credit?

Accepted Answer

A credit pays for one cloud conversion of up to a minute of processing. Longer jobs use one extra credit per additional minute, and heavier engines (Office documents, eBooks, PDF to Word) use 2 credits. Conversions that run in your browser never use credits.

Question 2

Which conversions run in the cloud?

Accepted Answer

Most image, video, audio and document conversions run in your browser for free. Office formats (DOCX, XLSX, PPTX), PDF conversions, eBooks, archives and fonts need native tools, so they run in our cloud sandboxes and use credits.

Question 3

Is the API included in the free plan?

Accepted Answer

No. The API, presigned uploads and webhooks are included in every paid plan, starting with Starter at $14/month. The free plan covers the web app: in-browser conversions plus 10 cloud credits a day.

Question 4

Can I automate the website instead of using the API?

Accepted Answer

No. Scripts, headless browsers and browser-automation tools are blocked on the web converter. If you want to convert files from code, use the API: it has clear errors, webhooks and higher limits, and it starts at $14/month.

Question 5

Which plan should I pick?

Accepted Answer

Starter if you want the API or convert in the cloud a few times a day. Pro for regular workloads: 5,000 credits, files up to 4 GB, 10 parallel jobs and the priority queue. Business for pipelines that need 20,000 credits a month, files up to 10 GB and 7 days of retention.

Question 6

Do unused credits roll over?

Accepted Answer

Subscription credits reset at the start of each billing period. Package credits never expire and are used after your subscription credits run out.

Question 7

Do credit packages include the API?

Accepted Answer

Packages add credits that never expire to any account, and they work in the web app. API access comes with a subscription. On a subscription, package credits are used once the monthly credits run out.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. You can cancel from your billing settings in one click, and the plan stays active until the end of the period you've paid for. After that, your API keys stop working until you subscribe again.

Feature	Free	Starter	Pro	Business
Price	$0	$14/month	$29/month	$79/month
Cloud credits	10 a day	1,500 a month	5,000 a month	20,000 a month
Price per 1,000 credits	–	$9.33	$5.80	$3.95
In-browser conversions	250 a day	Unlimited	Unlimited	Unlimited
API and webhooks
Largest cloud file	100 MB	1 GB	4 GB	10 GB
Parallel cloud jobs	1	3	10	25
Files per batch	10	50	200	500
Priority queue
Results kept	1 hour	24 hours	3 days	7 days
Credit packages

Credits	Price	Per 1,000 credits
500	$9	$18.00	Buy
2,000	$29	$14.50	Buy
5,000Popular	$59	$11.80	Buy
20,000	$199	$9.95	Buy

Free where it's free. Fair where it isn't.

Free

Starter

Pro

Business

Every plan, side by side.

Private by default

Pay once. Never expires.

Pricing questions

Start free. Upgrade if you ever need to.